getting invalid_request_error when finding stripe users by email

Hi ​@chris_bee 

Things to try:

• Try using a real email address to search by for a Stripe Customer
• Try changing the TEST MODE setting to FALSE

 Hi Troy,

Using a live customer email and switching Test Mode=False results in a hit, although I’m definitely using our Stripe account’s test private key. I’d really like to test this integration using our Test Mode data to ensure that it’s working properly before releasing this to live users; can you advise on how to best address this issue?

​@chris_bee 

Help links for using Stripe in Zaps: https://zapier.com/apps/stripe/integrations#help

Covers TEST MODE configs.

Hello ​@chris_bee 
 

This is expected behavior rather than a Zapier bug. When you use Find by Customer Email Address, Zapier relies on Stripe’s customer search endpoint, which can return an invalid_request_error if the email doesn’t exist or if multiple customers share the same email.

Best workarounds:
• Use Find by Customer ID whenever possible
• If you only have an email, use Find Many Customers and handle the results with Looping by Zapier or Code by Zapier
• Make sure the email exists on the Customer object in Stripe, not just on payments or invoices

Dr. Tanvi Sachar
Monday Certified Partner, Tuesday Wizard

Got it, thank you Tanvi. It looks like my Stripe actions don’t have a Find Many Customers option; our Stripe version may be too old for this option. I’ll see if we can find a workaround using Find by Customer ID. Thanks!