Best answer

Getting error by adding a new account. Error : Authentication failed

  • 7 April 2022
  • 2 replies
  • 45 views

I keep getting the following error message when trying to connect.

We hit an error adding your new account

authentication failed:

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information
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Best answer by Troy Tessalone 8 April 2022, 00:19

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2 replies

Userlevel 7
Badge +14

Hi @Julio 

Check out this help topic:

 

Thank you Troy, I used MS Edge and it got the job done. I appreciate your help. Thank you!