Best answer

Getting error by adding a new account. Error : Authentication failed

  • 7 April 2022
  • 2 replies

I keep getting the following error message when trying to connect.

We hit an error adding your new account

authentication failed:

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

Best answer by Troy Tessalone 8 April 2022, 00:19

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2 replies

Userlevel 7
Badge +14

Hi @Julio 

Check out this help topic:


Thank you Troy, I used MS Edge and it got the job done. I appreciate your help. Thank you!