I am trying to make a really simple zap to create a spreadsheet row when a new order comes in. It works fine using one Ecwid account but when I try the to create the exact same zap for another Ecwid account (for a different Ecwid store) I get the complaint "This account connection is expired. You'll need to reconnect the account before continuing. ”
I have tried reconnecting the account but it gives the same error. I have tried creating a new connection but after creating the connection, when testing it, it says there is a problem with that connection. I know that the username and password I am using to create the connection is correct (I have checked by using the credentials to log directly in to my Ecwid account.)
Any suggestions?
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/0f65c09e-a117-4599-b676-9b1d537455da.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/c9771c6c-a004-4342-920d-f84f53e4f128.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/eedcf431-70ef-4dd0-85a6-8169c5cd2790.png)