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Question

Getting “ConnectTimeoutError“ error when adding leads to CRM

  • March 8, 2023
  • 3 replies
  • 137 views
Yashoda Hospitals

Hi, 

Few leads not pushed to CRM from Zapier. We got 10 leads among them only 5 leads are pushed to CRM from Zapier
For remaing 5 leads we are getting error message as “ 

  • ExternalHTTPSConnectionPool(host='yashoda.unfyd.com', port=443): Max retries exceeded with url: /UNFYDCRM-YASHODA/api/OpportunitiesHandler?Action=SaveContactOpportunityData (Caused by ConnectTimeoutError(<useful.request_extras.ExternalHTTPSConnection objec

How can we solve the issue to make sure all the leads are pushed to CRM.

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    3 replies

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • March 8, 2023

    Hi @Yashoda Hospitals, welcome to the Community! 👋

    Can you tell us a bit more about where you’re seeing that error? Specifically what app in the Zap is erroring? 

    Generally for timeout errors they’re usually only a temporary issue. So if you’re on a paid plan you can wait a little while then try replaying any failed runs of the Zap to see if they’re then able to run successfully.

    Can you give that a try and let us know if gets rid of the error?

    C
    • CrazyApple
    • New
    • November 24, 2023

    Hi, how did you solve this?

    I have the same issue.

    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • November 27, 2023

    Hi there @CrazyApple,

    I’m jumping in to see if I can help!

    Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Additionally, I'd appreciate it if you could share a screenshot of the "Action" section in the action step, particularly where you're encountering the error, showing all the relevant fields.

    Please don't include personal information in the screenshot, or be sure blur out any personal information.

    Thanks!

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