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Best answer

Getting an error "Status: Failed" while sending an event to Klaviyo from a WordPress blog while testing.

C
Userlevel 1

Hello everyone
I'm new to Zapier, since yesterday I've been trying to integrate my Wordpress blog with Klaivyo when integrating Zapier, it says "Status: Failed" does anyone know where the error could be?

 

 

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Best answer by jesse 18 May 2022, 19:54

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

9 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Carlos Arboleda 

Good question.

Please post screenshots with how your Zap step is configured in order for us to have more context, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C
Userlevel 1

Sure!
 

 

Troy Tessalone
Userlevel 7
Badge +14

@Carlos Arboleda 

Issue is likely with this value:

 

You may want to try process of elimination to isolate the data point causing the issue.

 

From Klaviyo: https://help.klaviyo.com/hc/en-us/articles/115005076787-Guide-to-Managing-Your-Metrics

Note that we limit the number of metrics you can create to 200.
When you approach this threshold, we will alert you via a warning in Klaviyo and an email sent to the account owner.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C
Userlevel 1

Troy, I just changed the metric and it keeps giving me an error.
 

 

Troy Tessalone
Userlevel 7
Badge +14

@Carlos Arboleda 

Is the email address an existing Profile?

 

Did you try process of elimination to isolate the data point causing the issue?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C
Userlevel 1

Recently I just did the test and the result is successful.

 

C
Userlevel 1

@Carlos Arboleda

Is the email address an existing Profile?

 

Did you try process of elimination to isolate the data point causing the issue?

The email is a existing account in WordPress and Klaviyo.
What do you mean about data point causing the issue?

T
Userlevel 3
Badge +4

Hey @Carlos Arboleda! I see that your above step says it was a success in connection, did that resolve the issue with your Zap failing? 🤔

jesse
Userlevel 7
Badge +9

@Carlos Arboleda just stepping in here as I see you were able to reach out to our support team who were able to identify the issue. I am going to paste their reply here for anyone following along that may be experiencing a similar issue:

 

The issue appears to be the value being passed in the Metric field. Whenever you see a field with a double-headed arrow on the right of a field in the Zap editor, this means that the connected app requires a specific ID value.
 
When you click in this field, we will make a call to that app to ask them what values they expect. This will be shown in the drop-down menu that appears.
 
69d0772936bf633e7f6e2fd8e85c794c.png
(view larger)
 
The value in bold on the first row is the human-readable text, which you'll see when you're using the app. The value on the second line is the ID value, which is automatically created in the background by the connected app.
 
It is this ID value that is required for the app to parse the data correctly.
 
You can read more about Custom Values here:
 
https://zapier.com/help/create/customize/add-custom-values-to-dropdown-menu-fields-in-zaps 
 
I would recommend selecting one of the options shown in the second screenshot above, as 'NewBlog' doesn't appear to be a Metric in Klaviyo.
 
 

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