Best answer

Freshdesk ticket creation Zap fails with live Voipstudio calls.

  • 16 November 2023
  • 3 replies

Userlevel 1


I’m creating a Zap which uses as a trigger. Zap should run, when call is picked up, and create a new ticket in Freshdesk. During test does create a ticket, but when call is made, it does not.
How can I check why real life call doesn’t trigger the Zap?


Best answer by goofic 17 November 2023, 08:17

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3 replies

Userlevel 7
Badge +14

Hi @goofic 

Good question.

To help us have more context, please post detailed screenshots with how your Zap steps are configured.

Some Zap triggers for the app are SCHEDULED, meaning those can take from 1-15 minute to fire depending on your Zapier plan.


Userlevel 1


Thank you for you answer. The reason was simple - Zapier integration should be turned on from the VoipStudio separately. After authorization from Voipstudio admin panel, everything is working now!

Thanks again, have a good one!

Userlevel 7
Badge +6

That’s a great news @goofic! I’m glad to hear that your Zap is now working as intended!

Also, thank you for sharing the solution you found! This will be helpful to our other Community members who might run into the same issue.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗