Find User by Email error - nothing was found in Slack

Hi @lflek 

It may be that you can only search for Slack Users in your Organization and not Guests.

I was able to replicate the Slack Zap search step error when trying to search for an External Connection.

For us to have more info, post screenshots with how your Zap steps are outlined and configured in EDIT mode.

@lflek

I was able to replicate the Slack Zap search step error when trying to search for an External Connection.

It may be that you can only search for Slack Users in your Organization and not Guests.

Hi - please see above - the zap looks at updated airtable records and then uses that email to find a user - when it’s within my org it works, when it’s guests it does not. 

@lflek 

I was able to replicate the Slack Zap search step error when trying to search for an External Connection.

It may be that you can only search for Slack Users in your Organization and not Guests.

Any workarounds? 

@lflek 

Explore asking ChatGPT for guidance.

Explore using the Slack Connect API which is different from the Slack API.

https://api.slack.com/apis/connect

Hey @lflek 👋

I did some testing just now and was able to get the Find User by Email action to find a multi-channel guest. But when searching for a guest that had been invited to a Slack workspace but not added to any channels I got that same “Nothing could be found for the search” error. I tested this with their API directly as well and this appears to be a limitation on the type of guest that can be found - presumably only those who have been added to a Slack channel.

Can you confirm whether the guests have been added to any channels?

If they haven’t, can you try creating a channel for one of them as a test and adding them to it to see if that then allows the action to find them? That said, might be best to create a test guest account using a different email address that you own to test this out with! That should help to confirm whether they’re not being found due to them not being added to a channel. In which case you might need to manually lookup their ID from they Slack profiles and add this information into the Airtable and select the ID directly from there rather than using a search action. 

Looking forward to hearing from you on this!