Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi :)
I am setting up my first zap,
And it should be triggered by a new opt-in on Systeme.io in one of my funnel,

Zappier recognize the right funnel and the right optin page
But when I start the “find the records”
Not only it doesn’t find the only record I created
But it shows me old records that don’t belong to this funnel

The contact 
I have run the test 7 times
Same answer and it’s not good
( I will connect to an SMS app after, the goal is to send SMS after optin)

Do you guys have any idea what could be wrong?
Thanks

 

32be8184b40a1481866510cde304bd57.png
 

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Hi @mads06 

Some Zap app triggers only return random records rather than the most recent records.

You should still be able to configure the Zap action steps.

Then turn the Zap ON, test live, and check your Zap Runs history details to see the DATA IN/OUT for each step: https://zapier.com/app/history/

Thanks for your help but this is my very first zap, and it takes one record from another funnel that is 100% not related to the new funnel + 1 new record (first one) 1 put in this funnel. And it keeps repeating the same : giving me the contcat of a person who is definitely not in this funnel. I am about to give up, that seems so complicated here 

@mads06 

Try this…

  1. Configure the Zap action step.
  2. Turn the Zap ON.
  3. Test live.
  4. Check your Zap Runs history details to see the DATA IN/OUT for each step to help you trace the data flow and troubleshoot: https://zapier.com/app/history/
  5. If needed add a Filter as Zap step 2: https://zapier.com/apps/filter/help

Hi @mads06,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Hi @JammerS unfortunately not
I run the tests
one person records are detected and this person doesn’t belong to the selected funnel (its non sense), since I just have 1 record in this new funnel that is ME :)
I don’t know how to debug this, really

Hi @mads06,

I’m jumping in to see if I can help!

I understand that you're encountering an issue with it pulling the incorrect record. Could you please do a quick test for me? Try mapping the fields from the sample data to your action step and publish the Zap. After that, please perform a live test by creating a new opt-in in Systeme.io. 

This will help us determine if the trigger is still activating with the incorrect record. 

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Reply


Terms & Conditions