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Question

Fathom integration sending Transcripts of SOME meetings but not all

  • May 15, 2025
  • 7 replies
  • 72 views
J

We just set up the Fathom integration to send our AI Transcripts from our client meetings to a Drive folder for easy searching. All is set up well as it is working as we want it to EXCEPT we are finding that only some of the meetings are finding their way into the folder. It seems it is the clients that have a Fathom AI recording their meeting as well. Any ideas on how we can troubleshoot this? 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • May 15, 2025

Hi ​@JHartanov 

Try reaching out to Fathom Support for help with their Zap app integration.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
J
  • JHartanovBeginner
  • Author
  • Beginner
  • 4 replies
  • May 16, 2025

Lol, I mean I checked their Help Articles but I guess if that is my next best option. Thanks!

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • May 19, 2025

Hi ​@JHartanov,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

J
  • JHartanovBeginner
  • Author
  • Beginner
  • 4 replies
  • May 19, 2025

Hi JammerS, We have reached out to Fathom Support for some help. I will keep you posted on what we learn! Thanks for checking in!

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • May 20, 2025

Hi ​@JHartanov,

 

No worries, just keep us posted so we can assist you further if needed. Thank you.

E
  • ecom
  • New
  • 1 reply
  • June 17, 2025

Hi ​@JammerS, I am also experiencing similar issue. I can’t pull all meeting notes from fathom to zapier. Just a few is actually displaying on zapier. How do i resolve this?

 

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • June 18, 2025

Hi ​@ecom,

 

Welcome to the Community.

Thanks for reaching out about your Fathom meeting notes not appearing in Zapier. To basic troubleshoot, check that the Fathom-Zapier integration is correctly configured to include all notes, not just some. Review any filters or triggers in your Zap that might exclude data, and verify whether data limits from either platform affect note transfers. Refresh the app connection, ensure both apps are current, and build a new simple Zap to test note retrieval. If the issue continues, contact Zapier Support with full setup details for further help.

Let me know if you need further assistance.

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