Best answer
Failed to create order in Shipstation: App returned "The request is invalid."
Best answer by Troy Tessalone
Make sure all required fields are populated.
State may expect the State abbreviation. (e.g. CA)
Country Code probably expects the 2-letter or 3-letter country code. (e.g. US or USA)
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Orchestrator & Solution Partner
Hi
Good question.
The error might be due to the dummy data being used.
Try using real data to test.
I tried but for some reason zapier will not pull the good information. Even though we just had an order. Never had this issue before.
It alsoo failed on the live run so not that
+14- Zapier Orchestrator & Solution Partner
- Answer
Make sure all required fields are populated.
State may expect the State abbreviation. (e.g. CA)
Country Code probably expects the 2-letter or 3-letter country code. (e.g. US or USA)
But how would I get that adjusted as it does not have those options from the trigger app?
I cannot set the filter for abbreviation of all 50 states
All required fields are input
+8- Zapier Staff
Hey
Looking at the logs, it looks like the issue was that the ship-to country needed to be a two-character code. E.g., “US” instead of “United States”
It also looks like you might have figured that out now and have had some success...is that right?
ZapConnect 2026 is coming
Join us September 23rd, 2026 for a free, one-day virtual event with 30+ sessions on AI automation. Get live build-alongs, playbooks, and strategies to lead AI transformation at your organization.
Log in to the Community
No account yet? Create an account
Use your Zapier credentials
Log in with ZapierEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.