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Question

Failed to create an update in Buffer Failed to create the update

  • April 22, 2025
  • 5 replies
  • 36 views

Hey, everybody. When trying to publish a video via Buffer, I get this error "Failed to create an update in Buffer Failed to create the update - Sorry, we're still processing your video. We'll send your post upon completion."

But, the video is sent to Buffer and successfully published. The script works, but I keep getting the error.

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5 replies

ken.a
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  • Zapier Staff
  • 6780 replies
  • April 22, 2025

Hi ​@mr.artem.morozov,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the CONFIGURE section of the Buffer action step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!


 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34080 replies
  • April 22, 2025

​Hi ​@mr.artem.morozov 

Make sure you are using a publicly accessible direct download link for the GDrive file.

You may need to adjust the GDrive file sharing preference to make the GDrive file public.

Use this tool to get the correct GDrive file link format to use: https://sites.google.com/site/gdocs2direct/

Also, may need to hydrate the file link to get a file object to use: 

 

 


@Troy Tessalone 

The link is correct. The data gets into Buffer and the video is published.

But Zapier returns an error.


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34080 replies
  • April 23, 2025

@mr.artem.morozov 

For us to have context, post screenshots of the Zap step error.