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Best answer

Failed to create a ticket in Autotask: Cannot read properties of undefined (reading 'lenght')

  • 26 February 2024
  • 3 replies
  • 19 views
T
Userlevel 1

As the title says I’m trying to Create ticket in Autotask. Even if I fill most fields manually I get an error. I’ve seen some topics about Z/AT issues, so wondering if it’s me, or a Zapier issue. This is the error I get.

 

 

 

Below is the data being sent. I am missing data? 

 

 

 

 

Thanks for reading, and any assistance given. 

icon

Best answer by TechMedX 26 February 2024, 21:53

View original

3 replies

T
Userlevel 1

Got it! needed “Description”

ken.a
Userlevel 7
Badge +6

That’s awesome @TechMedX! Glad to know you were able to get it sorted!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

E

As the title says I’m trying to Create ticket in Autotask. Even if I fill most fields manually I get an error. I’ve seen some topics about Z/AT issues, so wondering if it’s me, or a Zapier issue. This is the error I get.

 

 

 

Below is the data being sent. I am missing data? 

 

 

 

 

Thanks for reading, and any assistance given. 

Was also having this issue. Also was Description field for me. Wish the error would cite the troubled field. 

Reply


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