Failed to create a tag in Mailchimp: Bad Request - Sorry, that tag already exists

Question

This relates to automated customer journeys in Mailchimp, using Zapier & Jobber.

I’ve created a trigger in Zapier when a new quote is approved in Jobber. This seems to be working OK. However, I’m having trouble with the action. The action is supposed to create a new tag. That new tag is then supposed to be an If/Else condition in Mailchimp. But, I keep getting an error message: Bad Request - Sorry, that tag already exists.

The If/Else condition in Mailchimp needs the have the same tag as the one being created by the Zapier trigger. If I make the trigger create an entirely different tag, then the If/Else condition will never be met. I don’t know a good workaround.

I’m just wanting an automated way to send something (via Mailchimp) to a lead once they convert to a customer. I’m open to any Zapier triggers although I thought an automated tag would be the easiet.

Troy Tessalone · Accepted Answer

@EnovanaYou have a static value set for the Tag Name, which is the reason for the error.If you are trying to add a Tag to a Subscriber to then trigger a Mailchimp Customer Journey automation, then try using one of these Zap actions: