Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Failed to create a subscriber in Mailchimp Required field "Subscriber Email" (email) is missing.

L

Hi, I have a problem with this error message: Failed to create a subscriber in Mailchimp

I chose the Manychat app, trigger event: new subscirber and my Account.

Test ok.

Next step: Mailchimp app, Add/Update new subscriber, and my account again.

My audience, Subscriber Email: user Email, I left New email open, Status: subscribed. 

double opt: true
update existing: yes

I didn't fill in anything else.

I see this message: Send Subscriber to Mailchimp
To test Mailchimp, we need to create a new subscriber. This is what will be created -> Test

Result: Failed to create a subscriber in Mailchimp
Required field "Subscriber Email" (email) is missing.

What can I do?

Thanks
Lissa

Did this topic help you find an answer to your question?

3 replies

L

Does nobody have an idea about this?

Sabrina

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2719 replies
  • March 11, 2025

Hi ​@Lissa-Berlin,

 

Welcome to the Community.

 

The error occurs because Zap isn't receiving an email from Manychat that needs to be passed to Mailchimp. To fix this, ensure the Manychat trigger correctly pulls subscriber data, verify that the 'Subscriber Email' field in Mailchimp is mapped to the correct email input, and test the Zap again. If the issue persists, check that Manychat properly captures and stores email addresses.

 

I hope this helps. If you have any further questions or need more assistance, feel free to ask.

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7859 replies
  • April 3, 2025

Hey ​@Lissa-Berlin, just checking in—were you able to get this sorted? 

If not, one workaround could be to use a Find User by ID Manychat action to search for the user and get their email address. Not 100% sure if the New Subscriber trigger isn’t sending the email address, perhaps there’s a delay in the email address being added for the user at the time the Zap triggers. If there is some sort of delay then you might need to add a Delay For (Delay by Zapier) action ahead of the Find User by ID step to give it a bit more time for the email to be added before using the search action to find it.

That should help to ensure that the Mailchimp action always receives an email address from ManyChat search action so that it doesn’t continue to run into those “Required field "Subscriber Email" (email) is missing” errors.

Keen to ensure you’re all set so please keep us updated on how things are going! 🙂

Reply


Terms & Conditions