Hello, I’m trying to have a role assigned as soon as a new member joins my discord channel. I face this issue “
Failed to create a role in Discord
403: Unable to add role.
Click on the Troubleshoot tab below or learn more in our help center.”
and after several attempts, can’t make that work.
Can someone help me with that matter please?
Many thanks
Géraldine
Best answer by ken.a
Hi there
I’m jumping in to see if I can help!
This happens when the Zapier bot's own role is too low. Bots cannot assign users to roles higher than the bot, itself. The bot's role needs to be higher than the role it's assigning.
Discord determines role priority by its physical place in the "Roles" list, and users can drag-and-drop to rearrange roles. Moving Zapier's role higher than the role it's assigning should resolve the issue.
Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!
+14Hi
For us to have more info, post screenshots showing these:
Hello, thanks a lot for your help.
I could make some print screens, hope it’s enough to help me :)
Please let me know.
Best regards,
Géraldine
+14Try using the [...] button at the right of the field to change to “Custom” mode, then map the Discord User ID variable from Step 1.
Hi, thanks for your message. I did apply the change and we still have an error but it’s not the same:
Failed to create a role in Discord
400: Unable to add role.
Click on the Troubleshoot tab below or learn more in our help center.
Any idea of what I could try?
Many thanks,
Géraldine
+14For us to have more info, post screenshots showing these:
- how your Zap steps are outlined and configured in EDIT mode
- the encountered error
+14The User field expects the User ID rather than the User Name.
Help link for using dynamic variables in dropdown lists: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps
Also, you may be encountering the error if the user already has the Role.
+6Hi there
I’m jumping in to see if I can help!
This happens when the Zapier bot's own role is too low. Bots cannot assign users to roles higher than the bot, itself. The bot's role needs to be higher than the role it's assigning.
Discord determines role priority by its physical place in the "Roles" list, and users can drag-and-drop to rearrange roles. Moving Zapier's role higher than the role it's assigning should resolve the issue.
Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!
Thanks guys, it seems to have worked ! I’ll make a new test this morning to confirm that. Thanks a lot for your precious help :)
+11Yay! That’s awesome news
Please do reach back out to the Community if there’s anything else we can help with. Until then, happy Zapping! ⚡
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
