Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hello, I’m trying to have a role assigned as soon as a new member joins my discord channel. I face this issue “

Failed to create a role in Discord

403: Unable to add role.

Click on the Troubleshoot tab below or learn more in our help center.”

and after several attempts, can’t make that work.

Can someone help me with that matter please?

Many thanks

Géraldine

Hi @xcsmall 

For us to have more info, post screenshots showing these:

  • how your Zap steps are outlined and configured in EDIT mode
  • the encountered error

Hello, thanks a lot for your help.

I could make some print screens, hope it’s enough to help me :)

Please let me know.

Best regards,

Géraldine

 

 

 

 

 

 

@xcsmall 

Try using the ...] button at the right of the field to change to “Custom” mode, then map the Discord User ID variable from Step 1.

 

Hi, thanks for your message. I did apply the change and we still have an error but it’s not the same:

Failed to create a role in Discord

400: Unable to add role.

Click on the Troubleshoot tab below or learn more in our help center.

Any idea of what I could try?

Many thanks,

Géraldine

@xcsmall 

For us to have more info, post screenshots showing these:

  • how your Zap steps are outlined and configured in EDIT mode
  • the encountered error

 

There you go, thanks a lot :

 

 

 

 

@xcsmall 

The User field expects the User ID rather than the User Name.

Help link for using dynamic variables in dropdown lists: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps

 

Also,  you may be encountering the error if the user already has the Role.

 

 

Hi there @xcsmall,

I’m jumping in to see if I can help!

This happens when the Zapier bot's own role is too low. Bots cannot assign users to roles higher than the bot, itself. The bot's role needs to be higher than the role it's assigning.

Discord determines role priority by its physical place in the "Roles" list, and users can drag-and-drop to rearrange roles. Moving Zapier's role higher than the role it's assigning should resolve the issue.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Thanks guys, it seems to have worked ! I’ll make a new test this morning to confirm that. Thanks a lot for your precious help :)

Yay! That’s awesome news @xcsmall. Really pleased Ken’s suggestion did the trick! 🎉

Please do reach back out to the Community if there’s anything else we can help with. Until then, happy Zapping! ⚡️

Reply


Terms & Conditions