Failed to create a record in Salesforce: Could not update the task record with ID Open.

I’m working on a Zap,

Call ended In RingCentral > Find Record(phone#) In Salesforce > Find Record(Task) in Salesforce, Update record(Task Status) In Salesforce.


The third step finds the record -


At the last step, it says that it can’t find: “ID Open” -


What am I missing here?

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2 replies

Userlevel 7
Badge +14

Hi @Some fun Zap 

For us to have context about the encountered error, post screenshots with how your Zap step ‘Action’ section tab is configured.

Make sure to map the ID of the Salesforce Record to update from the previous step.


Userlevel 6
Badge +3

Hey @Some fun Zap,


We are just wondering if you are still encountering the same issue as stated above. We would like to troubleshoot with you and ensure that this is addressed.


Kindly post a screenshot of the Zap showing how it was configured under “Action” tab so we can troubleshoot further. Please remember to obscure any personal information in the screenshot.


We’re looking forward to your response.