Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Failed to create a record in Salesforce: Could not update the task record with ID Open.

  • May 21, 2024
  • 2 replies
  • 22 views
S

I’m working on a Zap,

Call ended In RingCentral > Find Record(phone#) In Salesforce > Find Record(Task) in Salesforce, Update record(Task Status) In Salesforce.

 

The third step finds the record -

 

At the last step, it says that it can’t find: “ID Open” -

 

What am I missing here?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • May 21, 2024

Hi @Some fun Zap 

For us to have context about the encountered error, post screenshots with how your Zap step ‘Action’ section tab is configured.

Make sure to map the ID of the Salesforce Record to update from the previous step.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • June 6, 2024

Hey @Some fun Zap,

 

We are just wondering if you are still encountering the same issue as stated above. We would like to troubleshoot with you and ensure that this is addressed.

 

Kindly post a screenshot of the Zap showing how it was configured under “Action” tab so we can troubleshoot further. Please remember to obscure any personal information in the screenshot.

 

We’re looking forward to your response.

Terms & ConditionsAccessibility statement