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I’m currently testing something for an automation I'm trying to do, and I can’t work out why this isn’t working, the IDs are definitely correct.

Hi ​@Medella Health Ltd 

Help us have more context by posting screenshots of the encountered error when testing the Zap step.

 

​@Medella Health Ltd 

Perhaps try using native Zoho CRM Workflow Rules to convert records:

https://help.zoho.com/portal/en/kb/crm/automate-business-processes/workflow-management/articles/convert-records-using-workflow-rule

 

TIP: Click field labels to see tooltips with more info that may provide guidance.

 

You may have to try process of elimination to determine the variable value mapped in a field that is causing the error.

Check the variables with values as IDs are still existing ID in Zoho CRM and have not been deleted.

 

Troubleshooting suggestions from AI: 

 

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