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Failed to create a contact in Brevo (Error from halted execution: Unable to get data. Unknown error type)

  • 4 March 2024
  • 9 replies
  • 59 views

Userlevel 1

Hello,

I've been unable to connect to Brevo for 3 weeks.

Here is the message:

 

Here are also the connected data:

 

 

What's surprising is that the ZAP was working perfectly but has been causing problems for 3 weeks, even though no changes have been made.

Thanks for your help.

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Best answer by Troy Tessalone 4 March 2024, 20:36

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9 replies

Userlevel 7
Badge +14

Hi @Bast 

The Attributes field say deprecated.

Wondering if there is an updated Brevo Zap app version or Brevo Zap app action you should be using.

We would need to see more screenshots to have context about how the Zap steps are outlined and configured.

 

Userlevel 1

Thank you for contacting me.

Where can I find the Brevo version? Please also tell me what screenshots would be useful?

Thank you for your help.

 

 

Userlevel 7
Badge +14

@Bast 

Zap apps can be checked here: https://zapier.com/app/connections

Userlevel 1

I've just checked but there's no version displayed.

However, the application seems to be properly connected.

 

 

Userlevel 7
Badge +14

@Bast 

For us to have full context, post screenshots with how the Zap steps are outlined and configured.

Userlevel 1

Here are captures of the whole zap.

The problem I'm encountering is very similar to the one discussed here:

 

 

Userlevel 7
Badge +14

@Bast 

Related topic that might provide guidance.

 

Userlevel 1

It's in order. It was indeed a question of changing the phone format from Zapier.

Thank you very much for your help!

Userlevel 7
Badge +6

That’s awesome @Bast! Big thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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