Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • Troubleshooting
  • Failed to create a contact in ActiveCampaign. The app returned “No Result found for Subscriber with id 0”.

Hi Everyone,

I am having trouble connecting my We-Connect to ActiveCampaign.

Here’s what I am attempting to do:

  1. Trigger: A connection is made in We-Connect
  2. Action 1: Create/Update a Contact in ActiveCampaign
  3. Action 2: Find Contact in ActiveCampaign
  4. Action 3: Subscribe Contact to Newsletter List in ActiveCampaign

I was able to get this to work on one set of test data. However, when I run additional tests, they fail at Action 1: Create/Update Contact in ActiveCampaign.

Here’s the error message:

Failed to create a contact in ActiveCampaign. The app returned “No Result found for Subscriber with id 0”.

Also, I noticed that on the failed tests, the test data that is being returned at the Trigger phase is failing to import the email address and phone number even though that data exists in the We-Connect record.

I have already reached out to support at We-Connect and ActiveCampaign and they have referred me back to Zapier.

Any advice would be greatly appreciated!

Thank you!

Hi @KAS2023 

Welcome to the Community! I'm sorry you’re having trouble with your Zap.

I don’t see that we have an app with We-Connect. Is it a private account or did you mean WeConnect.Chat app?

Hi @Brem ,

Thank you for your reply! I am attaching a screenshot showing the apps I am using.

Best regards,

KAS2023

Hey there @KAS2023,

I’m jumping in to see if I can help!

Could you also please send a screenshot of your Create or Update Contact step “Action” section?

8fbc76a06a6e1737af7afa5b365072d8.png
(view larger)

Thanks! 😊

Hi @ken.a ,

Thank you for your message. I am still attempting to resolve this issue.

It does not seem possible to take a single screenshot of the Action step. Would you like me to send over multiple screenshots or just give you a list of the Fields, etc?

Please advise.

Thank you!

Best regards,

KAS2023

Hi @KAS2023 -

Multiple screenshots are just fine! 😆

Reply


Terms & Conditions