Facebook Offline Conversation error: The app returned '{"message":""}. Excecuting creates.offline_event.operation.perform with bundle '{"message":""}

  • 23 March 2023
  • 3 replies

I’m trying to create a zap in Zapier but it show me this error in the testing


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3 replies

Userlevel 7
Badge +8

Hey there @Controller de Op. y Gestion 👋 -

I’d love to help you out on this! Is it possible you can provide some extra context regarding your error message? Adding screenshots of both your trigger and action Zap details are incredibly useful when it comes to troubleshooting. 

Of course, please remember to remove any personal information that may be included in the screenshot such as; last names, full email addresses, and actual address, etc.


Userlevel 7
Badge +6

Hey @Controller de Op. y Gestion,

I am jumping in here to see if I can help! One of the reasons why you’re seeing an error with your Facebook Offline Conversions action step is because of the custom mapped data on the “Event Set” field. Could you please send a screenshot of your Event Set on Facebook? It should look like this:

(view larger)

Thanks! 😊