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Question

Facebook Messenger Zap issue: 'New Message sent to page vs New Message from user

  • February 2, 2025
  • 1 reply
  • 9 views

I am a new user and this is my first zap.

 

I am trying to set up an zap to send an email to my gmail account whenever I get a new message in Facebook Messenger.  
The only Trigger event it allows me to choose for Facebook Messenger is "New Message Sent to Page".  Is this the right event ?
I thought there should be one called 'New message from User' according to Microsoft Copilot.

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1 reply

JammerS
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  • Zapier Staff
  • 2203 replies
  • February 4, 2025

Hi ​@keesbar,

 

Welcome to the Community.

 

The "New Message Sent to Page" trigger in Zapier is the correct option for setting up a Zap to send an email when your Facebook Page receives a new message. Despite the name, it functions like 'New message from User.' To set it up, choose Facebook Messenger as the app, select this trigger, connect your account, and test it. Then, add Gmail as the action app, select "Send Email," connect your Gmail account, customize the email using trigger data, test the Zap, and activate it.

 

Let us know if you have any further questions. Looking forward to your response.