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Hi all,

I have created a Zap for a Facebook form we are using to capture leads via Facebook / Instagram and ass them to our Salesforce CRM as a new lead. I have setup the Zap and all seems to be connected correctly and when each time I test it, the lead comes into Salesforce fine however, when we receive a lead, it is not being triggered automatically. I am still having to manually push the lead from Zapier into Salesforce via the ‘Test’ method.

 

When I click ‘ find new records’ in the Facebook lead test section of Zapier, it loads the Facebook leads fine which has got me stumped. What do I need to do / change so the lead comes straight into Salesforce without having to manually ush it through via a test Zap in Zapier? Other Zaps I have done (which arent with Facebook) don’t have this issue.

 

 

Hi ​@GD249,

Welcome to the Community! 🎉

Before we dig deeper into this, could you please try following the Community post about Facebook Lead Ads not triggering here:

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!


Hi ​@GD249,

 

Keep us on the loop for this one so we can troubleshoot further if needed. Thank you.


Hi guys,

Thanks for the information. 

I had to asign ‘Zapier’ as the CRM in the ‘leads access’ setting in Facebook which was done via the below link which you provided above. All working now thanks :)

https://business.facebook.com/settings/leads-accesses/XXXXXX?business_id=175914313073086&global_scope_id=175914313073086


That’s an amazing news ​@GD249! Glad to hear that the issue is now resolved!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗


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