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Best answer

Facebook Lead Ads trigger is inconsistent and missing leads

  • April 30, 2026
  • 32 replies
  • 350 views
Show first post

32 replies

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • June 9, 2026

Hey all! 👋

Facebook has asked us to provide some more recent examples for them to investigate. Specifically they need your Page ID and example Lead IDs for leads that recently failed to be sent to your Zap.

If you're able to get some recent examples of missed leads, please share the IDs with me via private message rather than posting them here publicly and I’ll pass those on.

F
  • fab_isaac
  • New
  • June 9, 2026

Thanks ​@SamB, I’ve sent you a private message with some examples.

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • June 10, 2026

    Thank you so much ​@fab_isaac! 🧡 I’ve passed those examples over to be shared with Facebook. Will keep you all posted! 

    A
    • Anton GolvidBeginner
    • Author
    • Beginner
    • June 10, 2026

    Hi ​@fab_isaac! We have removed this setting from forms yesterday and will monitor if it has any positive effect, I will let you know here what we abserve. 

    C

    Hey there ​@Anton Golvid 👋

    Sorry to hear you’re running into that bug with the New Lead trigger. We can't give any indication as to when it might be fixed by, but we’ll be sure to send you an email notification as soon as it’s resolved.

    If anyone else is being affected by this, please post a reply here so I can make sure you're added to the notification list as well.

    Thanks for your patience in the meantime! 🙏

    Hola,

    En mi cuenta publicitaria ocurre lo mismo. Tengo una gran cantidad de campañas a Lead Gen en Meta. Y en muchas de ellas no entran el 100% de los leads en Zapier procedentes de Meta.

     

    Tengo de hecho en una campaña, 26 leads en Meta y 13 en Zapier (con fecha 14/06).

     

    ¿Me podrían ayudar?

     

    Gracias,

    A
    • Anton GolvidBeginner
    • Author
    • Beginner
    • June 15, 2026

    ​@fab_isaac ​@SamB  We have been observing for 4 days and since removing Messanger tick  from forms, there were no missing leads in our CRM. ​@SamB important to mention that it there was now direct correlation on whether lead ticked that check box and if they were deivered to CRM, but the existance of this check box in the form might be the clue to the problem we are all facing. We would appreciat if you rais it with Facebook since even though we fixed the deliverability by removing it from the form, this funcuanality is useful when it comes to speaking with leads and we would love to have it. 

    F
    • fab_isaac
    • New
    • June 15, 2026

    Yep, same on our end, if we disable that setting, all the leads are correctly delivered. Hopefully that can help in getting Facebook to look into the problem.

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