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Best answer

Facebook Lead Ads: Some of Facebook pages disappeared

  • 12 September 2023
  • 19 replies
  • 237 views
I

Hi! creating a new zap, but suddenly, some of connected pages disapeared in Facebook leads! Everything is connected and in old zaps working, but can't create new ones! 

icon

Best answer by SamB 15 February 2024, 16:16

View original

19 replies

SamB
Rank
Userlevel 7
Badge +11

Hi @Izcilsmarketings! 👋

I did some checking on this end and it appears you’re running into a bug with the Facebook Lead Ads app where some pages do not appear in the dropdown menu. We can’t make any promises as to when it will be fixed, but I’ve added you to the list of folks being affected by this issue. This helps to increase it’s priority and allows us to send you an email notification as soon as it’s been resolved.
 
In the meantime, there is a workaround reported where entering the ID for the Facebook page allows it to be selected.

To do that you’d select the Custom tab, and then enter the ID for the page directly into the Page field:
f347a3d54ea2f9dcfb4e158ba0bb624e.png

If you’re not sure what the ID for the Facebook page is, you can find it under the Manage Page Admin section for the page (https://business.facebook.com/settings/pages/). For example: 
9e417c9bef304f0d3d852f75933c8292.png

Hope that helps. If we have any updates or come across further workarounds we’ll be sure to share details of them here! 🙂

I

Thanks for the replay! 

 

I tryd custom field, but that also did no t work. But after two days  all was ok and I was expecting that the problem was as you described. So, yes ewerything is ok. THANKS!

SamB
Rank
Userlevel 7
Badge +11

Hey folks!

Just wanted to circle back in here to confirm that the bug affecting the Facebook Lead Ads app, where some pages do not appear in the dropdown menu has since been closed. 😁🎉

That said, if you run into any issues with not being able to select the necessary Facebook pages do let us know!

7
Userlevel 2

Hi my name is Heinrich and I have quite a few Facebook ZAP integrations running and we’re getting the same problems, previously listed Facebook pages seems to be gone and I cannot add new ones

N
Userlevel 1

@SamB

Hi, yesterday everything works, but today i can’t see ANY of my facebook page. The “load more” button is gray and refreshing didn’t works.  Even duplicate existing, running zaps with the same page isn’t work. 

SamB
Rank
Userlevel 7
Badge +11

I’m so sorry to hear that @7An7zkkjSNqv9wF and @Norbert Kalinkowski.

There was recent incident impacting Zaps with Meta app triggers, causing delays in them triggering: https://status.zapier.com/incidents/14hckyhhmj58 

I wonder if it might also have caused issues in being to load the Facebook pages. 🤔

That incident has since been resolved so can you try loading the pages again to see if it works now? 

Looking forward to hearing from you both!

7
Userlevel 2

Hi  @SAMB, My ZAPS that was already running is fine, but once I go into en existing ZAP to the link Facebook pages nothing loads, the same as yesterday. I see the Zapier Status board says that the connections are being restored, but they are not fully confident that the issue has been resolved and are monitoring the situation. I cannot complete any new ZAP setups due not being to complete this step. Yesterday morning GMT+2 it was still fine.

 

N
Userlevel 1

Exactly! I have the same problem as 7An7zkkjSNqv9wF

Digital Dijkstra
Userlevel 1

Same issue here.

W

I have the same issue with my Zaps.

G
Userlevel 2

I’m so sorry to hear that @7An7zkkjSNqv9wF and @Norbert Kalinkowski.

There was recent incident impacting Zaps with Meta app triggers, causing delays in them triggering: https://status.zapier.com/incidents/14hckyhhmj58 

I wonder if it might also have caused issues in being to load the Facebook pages. 🤔

That incident has since been resolved so can you try loading the pages again to see if it works now? 

Looking forward to hearing from you both!

 Not working ever since.

06/04/2024, 13:35 GMT+1

This should be escalated and given prio quickly! 

 

G
Userlevel 2

We have the same issue. Needs to be fixed asap.

Digital Dijkstra
Userlevel 1

Quite typical they are on some sort of holiday when meta breaks down

M
Userlevel 1

The same problem. I can not see any of my FB pages and forms to add a new zap. The situation started yesterday.

L
Userlevel 1

I’m so sorry to hear that @7An7zkkjSNqv9wF and @Norbert Kalinkowski.

There was recent incident impacting Zaps with Meta app triggers, causing delays in them triggering: https://status.zapier.com/incidents/14hckyhhmj58 

I wonder if it might also have caused issues in being to load the Facebook pages. 🤔

That incident has since been resolved so can you try loading the pages again to see if it works now? 

Looking forward to hearing from you both!

This incident hasn’t been resolved! ALL my zaps where FB Leads is the trigger are down and not receiving data from FB. 

ken.a
Userlevel 7
Badge +6

Hi friends,

It looks like the incident where there’s a delayed Zap triggers: https://status.zapier.com/incidents/14hckyhhmj58 has been resolved. However, we still have an ongoing incident where Facebook (Meta) is experiencing API outage.

More updates about the Facebook (Meta) API outage here: https://status.zapier.com/incidents/tpnj4qp8f845.

 

O
Userlevel 1

Problem persists. I’ve tried EVERYTHING.

 

I can get Meta to work with make.com, but I don’t wanna move all my automation to a new provider.

 

Please get this fixed ASAP

G
Userlevel 2

Second that.

 

MAKE is working, showing META is up and functional again. 

ken.a
Userlevel 7
Badge +6

Hi @Oliver Raahauge and @Guus,

I’m really sorry for the inconvenience this has caused you.

I’d recommend reaching out to our Support Team regarding this issue. Our Support Team has the correct tools to dig deeper into the logs and see what’s happening.

You can reach our Support Team here: https://zapier.com/app/get-help

I appreciate your patience and understanding.

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