Just following up here as it appears that @sv_3 also reached out to our Support team who were able to help get things sorted. I’ll share the suggestion from the support team, that allowed @sv_3 to fix Zapier’s CRM access, in case it’s helpful to anyone that stumbles across this thread in the future:
“Can you submit a test lead using a unique email address to check the permissions from Facebook's side?
- Go to Facebook's Leads Ads Testing Tool (https://developers.facebook.com/tools/lead-ads-testing/) and select your "Page" and "Form".
- Click on "Delete Lead". (Don't worry! It won't delete any live leads, just Facebook's example lead.)
- Click on "Preview Form".
- Fill out your form like normal, but use test+contact@zapier.com as the email address.
- Click the "Track Status" button.
- Review the section below "Track Status" for any errors or messages.
- Send me a screenshot of the results.
If you see a message like "CRM access has been revoked from Lead Access Manager" in the test results, you should be able to fix the issue by following these steps: https://www.facebook.com/business/help/540596413257598”
Hope that helps! 🙂