Same here. I follow the topic

Same issue here! Waiting for a fix

Yup, got same response from Zapier team as well. 

I hope FB can solve this issue quickly but something tells me they won’t.

Is there a way we can fix this ourselves somehow? 

I'm experiencing the same results, it started exactly the same day at the same time this started to get reported. 

Quick question for everyone: Is this happening to all your FB integreations?

Oddly enough, the error poped up for only 3 out of my 5 integrations.

They were almost the same, I'm still trying to figure out what is set up differently for the 2 that didn't popup an error to try to find a way around it. 

Is anybody else experiencing this? Perhaps we can sort it out empirically together. 

@Carlos2401  That’s interesting! We only have one CAPI integration set up since it’s only a single brand/pixel. It’s Financial Services industry, mostly using standard Lead and a custom conversion event. 

I’m curious if your unaffected integrations are eComm or use a different conversion event, or something.

I’m getting errors when testing the Facebook Custom Audiences app connection, but not the Facebook Lead Ads app connection. Weird.

I still haven’t turned my FB Lead Ads campaign back on since there was all that trouble with “hydrating data” errors last week and the mess the integrations are in now.

Same here, I follow the topic, FB zap are dead

Yes similar thing here, I do not have issues with fb lead ads, only with other zaps like to report purchase conversion events, etc

Getting errors in some of our integrations, but not all -- Super annoying as the ones we had were truly server sided (CRM) conversions. Please Zapier fix this 

We are also experiencing the same error message. 

Zapier update: “The issue has been identified, and we're currently working with Meta to find a solution.”

https://status.zapier.com/incidents/pqbj1c10kyqv

Is there any update on this? We’re still not able to reconnect our FB account… and we use Zapier to send FB conversion values. We’re losing thousands of dollars per day because of this...

@jakehill  If you go into the zap that uses the FB Conversion app, does a purple Update button appear when you edit that step? I had to log out and log back in again before it showed up but once I was able to update I was able to connect without issue.

@jkelly you mean the one that says “Reconnect this account?”

@jakehill yeah, there’s supposed to be an update button added just below the App* section. It looks like it’s not rolled into your account yet. If you have a support ticket open already, I’d send them this screenshot.

You could try all of the usual sign in/out, clear cache, use a different browser to see if that shakes it loose but that’s all I can think of that might be in your control. I don’t think it’ll work until it’s updated.

Good luck! If you reach out to someone, I hope they respond. Now that they know what it is, you might be able to get someone through the support chat.

Hi friends,

The issue with the Facebook Conversion (for Business admins) app is still ongoing:

(view larger)

The one that is fixed is the NON Business admin version of the Facebook Conversions app. In the meantime, you can watch for the updates of the issue here: https://status.zapier.com/incidents/pqbj1c10kyqv

I appreciate your patience and understanding.

Same problem here sinds a few days. 

Issue is still not resoled. Zapier needs to fix this asap.

The issue is shown as resolved in the status page, but still exists. 

The regular one is not fixed for me either, neither version of the zap will allow me to re-connect my Zapier account to FB conversions.  I tried to switch it when I read your post, but it isn’t true.  Issues ongoing.  This needsto get resolved asap as it has now been ongoing for an entire week or more, and my ad account tracking is being impacted.

Yup, Zapier says “Lingering Issues” but it’s not working at all.

Even the normal “Facebook Conversion” is not reporting properly. Zapier posted an update 3 days ago but still no news on a fix.

Anyone else find any alternatives?

BOTH Facebook Conversions as well as Conversions for FB admins are NOT working for more than a week now. Crazy!

Does anybody know Zapier alternatives? 

I want to cancel everything and migrate, I don't trust Zapier anymore

@Carlos2401 zapier is the best no matter what, usually the other integration platforms are also down when zapier is down… but there’s “make” and “pabblyconnect” too

Hi folks 

I’m really sorry that so many of you are still being affected by this incident. I did some checking on this end and unfortunately the business admin version still has work to be done in order to fully rectify this issue. We’re working with Meta to get this fully resolved as swiftly as possible but I can’t give any estimate as to when that will be. 

These errors are majorly impacting a lot of workflows, and I can only imagine how frustrating this must be for everyone here. Thank you all so much for your patience and understanding while we work hard to get this sorted out—we really appreciate you hanging in there with us.

I’ll follow up with an update as soon as I can but in the meantime please make sure to use the Subscribe To Updates button on the incident page to be kept informed of any updates via email or txt. As that incident page will have the most up to date details on the status of the incident. Thanks again! 🧡

Hey folks! 

Just circling back in here to confirm that the incident has been fully resolved and we’ve not seen any resurgence of these errors over the last couple of days. 

Thanks so much for bearing with us while a fix was being worked on. If you’re still experiencing issues or run into new errors please do reach out in the Community or get in touch with Support and we’ll be happy to help. 

In the meantime, happy Zapping!