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I am an admin with full permissions on the page, ad account, and pixel. But am getting this error message when I try to reconnect a connection that says it’s “expired”

 

 

I am also getting this error as of today, and cannot reconnect my Zapier to my FB business account.

This is a problem!!!


Me too please we need a fix!!!!


Same here and of course Zapier support are offline!!

 

Yet to find any fix - tried multiple business admin accounts


Me too!!!


@ken.a its happening here too! Needs fixing!


Same problem here. Someone found a solution?


Same problem too, tried to re-connect or create a new connection but always the same error :(


Same 


Same. All API Tracking through Zapier is showing error.


Same here!

Need a solution as soon as possible… 😭


Same exact thing here, no matter what I do it won’t reconnect… I’m going nuts!


Same! 

In my connected apps section in Meta I’m seeing this message: 

 

Zapier Inc. can't manage info about your business. To fix this, please contact Zapier Inc..


I’ve been dealing with this exact problem since yesterday and it’s stressing me out! Providing some more screenshots as context for the Zapier team:

Screen recording of issue: https://drive.google.com/file/d/1edUBxAGLHytseBtDlS6rDykeLtd3A8we/view?usp=sharing

I tried deleting the Zapier integration from FB Business manager and re-adding. This is a screenshot of what it says in FB Business Manager:
 

 

I really hope this issue gets escalated! I chatted with the Zapier support team yesterday and they told me to monitor the situation (this was before I tried deleting and re-connecting the app within Zapier per their help article’s troubleshooting recommendations, which ruined EVERYTHING. I can’t connect at all now). I followed up in the email transcript of my conversation with them but got no response.

 

This morning I submitted a fresh ticket with an updated list of everything that I’ve tried. I just hope it’s fixed soon! 


same issue here. 

 

Any response from Zapier yet?


Not yet


Anyone have a solution yet?


Still no fix?


No fix and no reply from Zapier support atm either. Believe they’re aware of the issue though. Very frustrating


Same here


@ken.a I noticed on some similar posts that you’re Zapier Staff and wanted to loop you in on this one. The error appears to be the same from a bug 3 months ago.

Any word on if the team has identified what’s going on? I keep checking the Incident History but haven’t seen any new posts about it.

https://status.zapier.com/history


I am also having this issue @ken.a 


Zapier support replied:

 

 


Zapier support replied:

 

 

Maybe link this thread to your support ticket so they can see you’re FAR from being alone


I got the same response at 4:48 EST. Glad there’s movement on this! Hope the FB API team works quickly on deploying a fix.

 

Looks like an Incident Report was issued as well:
https://status.zapier.com/incidents/pqbj1c10kyqv


This is so annoying! I'm having this error today as well.

 

I'm having this issue since this weekend.

 

I have important campaigns going on and this is breaking all our business workflows here.

 

Anyone have a fix for this error yet?