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Facebook Ads to ConvertKit Form: Test email sent but not showing in subscriber list


HI there, 

I set up FB ads with a form in there and am connecting that form Kit (convertkit) email.  I have gone through the steps 10 times and it says a test was successfully sent. the test email from KIT doesn’t show up in kit subscriber list….so it is saying sent but apparently not working correctly. Would love help.  Thanks 

 

 

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2 replies

Troy Tessalone
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Hi ​@Mered 

Help links for using Kit in Zaps: https://zapier.com/apps/kit/integrations#help

Subscriber isn't showing up on the form even though the task is successful

By default, Kit requires subscribers to double-opt-in to emails for confirmation.
That means they won't show up on the list until they confirm their subscription.
If you'd like to automatically add them to the list, you can turn off the double opt-in by going to the Form settings, clicking Incentive Email, and selecting "auto-confirm new members" at the bottom.


JammerS
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  • Zapier Staff
  • 2288 replies
  • January 21, 2025

Hi ​@Mered,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.