Question

Eventbrite trigger not transferring all required custom data

  • 31 October 2023
  • 2 replies
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Userlevel 1

This is a tricky one /weird one:

I have Zap that is based on the default Eventbrite trigger: New Attendee Registered in Eventbrite.

 

All my Eventbrite events are asking for the attendees Company/organization as a required data input when registering for an event.

Looking at my attendee list in Eventbrite, I can see that all attendees have data input within that field.

However, it differs whether the data and the field itself is being triggered in the Zap’s trigger data output, even though the field is always requires. Here is an example of an event’s attendee list that shows the randomness of this error. What is marked with Yellow is not holding the company information in Zapier the rest does:

Anyone else experiencing this and know a possible reason for this bug?


2 replies

Userlevel 1
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Userlevel 7
Badge +14

Hi @Zerdest 

Good question.

It may be that there are backend processes on Eventbrite’s side that run to reconcile the data.

The webhook may be fired before those internal processes finish updating the data, which could explain why the randomness occurs.

 

You may have to explore using the Eventbrite API to lookup the info after a short delay.

 

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