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  • Error: Your current version of the Gravity Forms Zapier Add-on isn't compatible or isn't installed and activated

Getting this error when I try to connect the two, but everything is active, updated and to be expected. It just keeps failing to connect.

authentication failed: We ran into an error and were unable to complete the request. This kind of error is usually cause by a malformed Base URL, but could have other causes. Please provide this error message to Support if you wish to escalate: AppError: {"message":"Zapier Add-On is not Updated or Installed. Your current version of the Gravity Forms Zapier Add-on is not compatible or is not installed and activated. Please update Gravity Forms Zapier Add-On or verify that the add-on is installed and activated."}

Hi @Bnpositive 

Good question.

Have you reviewed the available help articles for using Gravity Forms in Zaps?

https://zapier.com/apps/gravity-forms/help

 

AppError: {"message":"
Zapier Add-On is not Updated or Installed.
Your current version of the Gravity Forms Zapier Add-on is not compatible or is not installed and activated.
Please update Gravity Forms Zapier Add-On or verify that the add-on is installed and activated.
"}

 

About Gravity Forms' Integration

What kind of authentication does Gravity Forms use?

Gravity Forms uses a custom authentication method. Learn more about setting up your authentication in Gravity Forms.

Do I need special account permissions in Gravity Forms to use Gravity Forms with Zapier?

Your Gravity Forms account needs read/write permissions to use Gravity Forms with Zapier.

Hi all,

 

What is the exact process to resolve this issue? I looked through the link posted above, but I cannot find an exact answer to the error listed above. I was led down a lot of different paths that did not provide any answers at all. Would someone be able to walk us through this issue?

Hi @tkstudio 

Make sure the Gravity Form Zapier Add-On is installed and updated: https://www.gravityforms.com/add-ons/zapier/

Hi @tkstudio 

Make sure the Gravity Form Zapier Add-On is installed and updated: https://www.gravityforms.com/add-ons/zapier/

You’re support?

Having this same issue.

Hi @oksomething 

Might be best to post your own topic with screenshots so it gets proper attention.

Was this topic considered to be given proper attention? 

Hi friends,

I’m jumping in to see if I can help!

Could you please try the steps found here: https://docs.gravityforms.com/setting-up-the-zapier-add-on/#h-authenticating-at-zapier

If these steps do not work, the cause could be any of a large number of site configuration issues, and you will need to open a support ticket with Gravity Forms to troubleshoot: https://www.gravityforms.com/support

Hopefully, this helps.

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