Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I’ve made a simple zapier that works fine. Tested it manually multiple times, all good, can get records from hello asso, go through filters and such, and send a message on discord.

Perfect as long as I test manually.

But everytime someone made a payment, I received a mail with this error, and nothing was processed :

Error while hydrating data from HelloAsso: RefreshAuthError:


I failed to find anything anywhere about this

Hey ​@Somberlord,

Here is a helpful article about app connection error- https://help.zapier.com/hc/en-us/articles/8496261984525-App-connection-error-Not-authenticated-or-Unauthorized

Referencing some fixes from the article-

  • Check your user permissions in your app to ensure you have the right privileges.
  • Check your app plan to ensure you have the right plan level.
  • Reconnect your app account.

As the error also indicated, try reconnecting the account with sufficient permissions to see if it fixes it. Hope it helps!

Hello,

Thanks for the answer, and sorry for the delay, had to wait for someone to make a payment.

I tried all the things in the article, but nothing seems to work. Every time I test manually it works fine, when someone makes a payment, it doesn’t.

I contacted Zapier support

Hi ​@Somberlord 

You may also want to try reaching out to HelloAsso Support for help with their Zap app integration.

Hello, I'm having the exact same problem and I can't seem to find the cause.I've reconnected everything, and the error is still there. I've been using the same Zap for a long time without any problems, and suddenly this error appeared.Have you found a solution since then?

Not yet, but Zapier support has escalated the ticket to the Hello Asso development team.

 

This appears to be an authentication refresh issue that's specific to live webhook events. The fact that manual testing works indicates your initial connection is valid, but there's likely a problem with how the authentication token is being refreshed when HelloAsso sends real-time webhook data to Zapier.
 
I've escalated this as a bug report to the HelloAsso development team since they created and maintain the integration.

Terms & Conditions