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Question

Error: WhatsApp number not capturing in Google Sheets integration with Monday.com

  • 15 February 2024
  • 5 replies
  • 38 views
H

I just integrated google sheets with monday, and I’m having some trouble with WhatsApp number. When a lead goes to a line, it doesn’t take their whatsnumber….

What can I do?

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Henderson Rodrigues 

For us to have more context, post screenshots with how your Zap steps are outlined and configured, along with the top 3 rows of your GSheet.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
H

Look at WhatsApp. I just can’t put my number there. I’m puting everything allright but I don’t know if “55” needs to be fixed too.

 

Troy Tessalone
Userlevel 7
Badge +14

@Henderson Rodrigues 

Try mapping a value from step 1.

Check the field description (not shown in screenshot) for guidance.

You may need to add this Zap step: Formatter > Numbers > Format Phone Number

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
H

Hi Tróia!

 

 

Is something else that I have to do?

Troy Tessalone
Userlevel 7
Badge +14

@Henderson Rodrigues 

In the Zap Editor, check the field description for guidance about the format of the expected value for the field.

You may have to convert the Phone field to a Text field in Monday.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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