Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • Troubleshooting
  • Error: Failed to create a prospect in Pardot Could not create prospect: Invalid prospect email address. Error code: 4

Hello Zapier Community,

We are using Zapier for LinkedIn Lead Ads and are running into an issue with Pardot not recognizing our custom “work email” field in the Zap workflow.

 

Our Zap produces the following error.

Failed to create a prospect in Pardot

Could not create prospect: Invalid prospect email address. Error code: 4

 

Anyone run into this issue? 

Hi @Dustin VerBeek 

Good question.

Hard to tell from the screenshot, but perhaps the value being tested with is not an actual email address value.

 

Hey again @Dustin VerBeek!

I think Troy is correct -- the data in your screenshot does not appear to be an email address.  You should re-test your trigger to pull in a sample from your account which does have an email address attached and then re-map your Zap so we are looking at the correct on.  More on this here.

Let us know how it goes!

Terms & Conditions