Hi, I'm experiencing again the same issue of few weeks ago. All my Zap with FB Leads Ads are having problems: this is the error message.
Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request. Object with ID '1XXXXXXXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API docum"
Are you experiencing the same issue?
Thank you.
Best answer by SamBBest answer by SamB
Hey folks,
Thank you all so much for bearing with us on this. Just wanted to share that the incident has been resolved! 😁🎉
Previously errored Zap runs are still in the process of being replayed, but you’ll all get an email notification from us once that’s sorted.
We understand how disruptive and frustrating these errors must have been for everyone affected, and we're truly sorry for the impact this has had on your experience with Zapier.
As the incident has been resolved, I’m going to close out this thread. If you experience any further issues please do contact our Support team directly for further investigation.
Thanks again! 🧡
We have the same Problem today.
Yes … same issue here.
last month it was do to an update in Meta’s Graph API. Zapier had to update their code, which took time. hopefully it will be faster this time around.
Same issue. Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request. Object with ID does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API docume
We are experiencing the same issue and have opened a ticket with support. I advice everyone does the same so they can start connecting the dots.
We have verified all permissions and reconnected accounts. It still did not fix the issue.
Edit: The issue has been acknowledged by Zapier’s team: https://status.zapier.com/
Hi, I'm having the error since a few hours ago, I don't know what to do to fix it, I hope it's temporary.
I fixed it on both Zaps yesterday and it worked for some hours. Having the Same issue now again on the same Zap
we have this error message today.
"A test lead was already created for this leadgen form. Delete the existing lead before creating a new one. To retrieve the lead id, use the GET call on /test_leads edge."
We have the same problem. It seems to be the same issue as some weeks ago. Hope they will fix it fast.
Zapier answered me:
Identified - We are currently investigating an ongoing issue affecting Facebook Lead Ads on Zapier. The problem is causing hydration errors, and we have traced this to a specific error message: "Unsupported get request. Object with ID 'XXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation."
Users may encounter this issue while attempting to interact with Facebook Lead Ads. Please note that this incident does not impact users who are not utilizing Facebook Lead Ads.
We are actively working on identifying the root cause of this problem to resolve it as soon as possible. As of now, we do not have an estimated time for resolution, and we regret any inconvenience this issue may cause.
+11Hey folks! 👋
Thank you all so much for letting us know about the errors you're seeing. As
If you'd like real-time updates, you can subscribe to SMS and/or email notifications through our incident status page here: https://zapier.statuspage.io/incidents/nfbj175s97md (link edited)
We’re grateful for your patience, please do let us know if you need assistance with anything else in the meantime. 🙂
Hey folks! 👋
Thank you all so much for letting us know about the errors you're seeing. As
If you'd like real-time updates, you can subscribe to SMS and/or email notifications through our incident status page here: https://status.zapier.com/incidents/2zk7bgjlc3ny
We’re grateful for your patience, please do let us know if you need assistance with anything else in the meantime. 🙂
The status says the issue has been resolved, but we still have the same issue.
I was able to replay successfully previous Zaps in error since the issue has been resolved. But I’m still getting the error for new Lead Ads... 🙁
+11Hi
Ah, it looks like there’s been an issue with the status page and it was incorrectly marked as resolved automatically - very sorry about that!
The team have created a new status page here: https://zapier.statuspage.io/incidents/nfbj175s97md
I’ve ensured you’re all added to the associated bug report so that you’ll get an email notification once it’s been resolved. And I’ll update my previous message to include a link to the new status page to avoid any further confusion!
This errors are costing me time and effort, I’m paying for Zapier and issues keep arising every two weeks. This is unacceptable.
This errors are costing me time and effort, I’m paying for Zapier and issues keep arising every two weeks. This is unacceptable.
In Zapier's defense, the problem seems to be Meta's fault. I have the same issue in Make.
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