Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I’m trying to add a new contact into Salesforce and keep getting this error:

“Could not create record of the "Contact" object: Record Type ID: this ID value isn't valid for the user: 0123i000000EBnnAAG”

 

Can someone please help me troubleshoot this?

Hi @hylton 

Good question.

Please post detailed screenshots with how your Zap steps is configured in order for us to have context, thanks.

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Thanks Troy.  Here you go:

 

 

 

@hylton 

Check to make sure the connected Salesforce account has enough/proper permissions/privileges set in Salesforce.

 

Error: "INVALID_FIELD_FOR_INSERT_UPDATE"

This usually means that a Salesforce admin has restricted updates or insertions on that particular field(s) listed in the error message. You’ll need to contact your Salesforce admin to get the necessary permissions for the action.

Error: FIELD_CUSTOM_VALIDATION_EXCEPTION"

Double check if one of the fields/objects has a custom validation rule. You would need to check that rule and ensure that the record we are creating through the Zap adheres to that rule.

Hi Troy, I am set up as Sys Admin so i don’t think that is it.  I also checked and there are no custom validation rules for that field.  Any other ideas?

@hylton

The error is related to this field:

“Could not create record of the "Contact" object: Record Type ID: this ID value isn't valid for the user: 0123i000000EBnnAAG”

 

Terms & Conditions