About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Error code: The app returned "The route oauth/refresh could not be found.".

  • 31 January 2024
  • 9 replies
  • 93 views
S
Userlevel 1

How do I fix “The app returned "The route oauth/refresh could not be found."?

I have a free version of Zapier and need to get the zaps working again. I currently have one from Squarespace to Zapier for newsletter sign ups that zaps over to MailerLite email. I turned the zaps off and tried to turn them back on again, but now get the error message for both zaps when I try to turn them back on.

I now have re-established the connection to MailerLite from Zapier and yet I get the error message for both zaps when I try to turn them back on. 

I am 100% outside of my comfort zone with how all of this works. I would appreciate a visual step by step guide to fix this ASAP. I am a small, starting up business and getting people on my mailing list is number one crucial.

Thanks.

icon

Best answer by Troy Tessalone 1 February 2024, 01:02

View original

9 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @sarahvt 

You can check and test your Zap app accounts here: https://zapier.com/app/connections

Help: https://help.zapier.com/hc/en-us/articles/8496290788109-Manage-your-app-connections

 

Help articles for using each app in Zaps:

MailerLite: https://zapier.com/apps/mailerlite/help

Squarespace: https://zapier.com/apps/squarespace/help

 

If you still need help, post screenshot to give us context.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S
Userlevel 1

This is what I’m currently looking at. When I toggle either or both of the zaps from Off to On, the error same error message pops up at the top. I can’t get them to stay on, and I don’t know where to go from this page fix the problem.

Troy Tessalone
Userlevel 7
Badge +14

@sarahvt 

Did you review the help articles?

 

You can check and test your Zap app accounts here: https://zapier.com/app/connections

Help: https://help.zapier.com/hc/en-us/articles/8496290788109-Manage-your-app-connections

 

Help articles for using each app in Zaps:

MailerLite: https://zapier.com/apps/mailerlite/help

Squarespace: https://zapier.com/apps/squarespace/help

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S
Userlevel 1

Yes, and I did not find anything that would help- unless you have a specific article which you think would have the process to fix the problem?

 

My Zaps test fine.

Troy Tessalone
Userlevel 7
Badge +14

@sarahvt 

Does the app need any special plan pricing?

To use Zapier with Squarespace, you must be on the Website Business plan or higher. To learn more, visit their Premium features page.

 

About Squarespace's Integration

 

Did you test your app connections?

Did you try to reconnect your app connections?

 

Help: https://help.zapier.com/hc/en-us/articles/8496290788109-Manage-your-app-connections

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S
Userlevel 1

Yes, I have a Squarespace business plan. Not sure if this may be the reason, but I realized in my Apps in Zapier I am showing regular MailerLite and Squarespace- both test fine btw- and then in the Other Apps section, I show a MailerLite (1.4.0) which is set as private. The zap test there fails. No idea how to do anything about this.

 

Troy Tessalone
Userlevel 7
Badge +14

@sarahvt 

Check if your Zaps are using the updated version of both apps in the Zap steps.

Help article to follow: https://help.zapier.com/hc/en-us/articles/18755649454989-Update-to-the-latest-app-version-in-Zaps

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S
Userlevel 1

Updated the apps on both today and they worked! Thank you !!

ken.a
Userlevel 7
Badge +6

That’s amazing @sarahvt! Big thanks to Troy for lending a hand here.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

Reply


Terms & Conditions