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Question

Error 403 when trying to reconnect and expired account

  • April 18, 2025
  • 2 replies
  • 138 views

Hi all, I received this message within my Zapier account:

 

I reconnect using the same account I used before (and I have checked logging in using this and it is still working), and get this:

We hit an error adding your new account

authentication failed: The app returned "403". What happened (You are seeing this because you are an admin): Stack trace: ResponseError: {"status":403,"headers":{"content-type":"text/html","retry-after":null},"content":"<html>\r\n<head><title>403 Forbidden</title></head>\r\n<body>\r\n<center><h1>403 Forbidden</h1></center>\r\n<hr><center>nginx</center>\r\n</body>\r\n</html>\r\n","request":{"url":"https://cove.business/api/1.1/wf/token"}} at _throwForStatus (/var/task/node_modules/zapier-platform-core/src/http-middlewares/after/prepare-response.js:13:11) at outResp.throwForStatus (/var/task/node_modules/zapier-platform-core/src/http-middlewares/after/prepare-response.js:70:5) at throwForStatusMiddleware (/var/task/node_modules/zapier-platform-core/src/http-middlewares/after/throw-for-status.js:5:14) at Object.<anonymous> (/var/task/node_modules/zapier-platform-core/src/middleware.js:80:37) From previous event: at /var/task/node_modules/zapier-platform-core/src/middleware.js:77:26 at Array.reduce (<anonymous>) at afterMiddleware (/var/task/node_modules/zapier-platform-core/src/middleware.js:76:21) at Object.<anonymous> (/var/task/node_modules/zapier-platform-core/src/middleware.js:94:18) From previous event: at Object.<anonymous> (/var/task/node_modules/zapier-platform-core/src/middleware.js:92:10) From previous event: at /var/task/node_modules/zapier-platform-core/src/middleware.js:89:45 at /var/task/node_modules/zapier-platform-core/src/tools/create-lambda-handler.js:280:18 at bound (node:domain:433:15) at runBound (node:domain:444:12) at process.processImmediate (node:internal/timers:476:21) at process.topLevelDomainCallback (node:domain:161:15) at process.callbackTrampoline (node:internal/async_hooks:126:24) From previous event: at Domain.<anonymous> (/var/task/node_modules/zapier-platform-core/src/tools/create-lambda-handler.js:257:10) at Domain.run (node:domain:389:15) at Runtime.handler (/var/task/node_modules/zapier-platform-core/src/tools/create-lambda-handler.js:253:19) at Runtime.handleOnceNonStreaming (file:///var/runtime/index.mjs:1173:29)

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

Does anyone have any ideas please?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34081 replies
  • April 18, 2025

Hi ​@deblanwa 

Try this tip: 

 

Otherwise, try reaching out to Cove Support for help with their Zap app integration.


JammerS
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  • Zapier Staff
  • 3527 replies
  • April 21, 2025

Hi ​@deblanwa,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.