I have a zap that uses Google Sheet for the action step. The issue I’m having is that when the data comes through from the trigger, it’s putting the same data in Sheets multiple times. What would cause this?
Answer
Duplicated entries in zap that uses Google Sheet
- Beginner
Best answer by ken.a
Hi
I’m jumping in to see if I can help!
I did some digging into this, and it seems like the issue you’re running into is a known bug with ActiveCampaign where there are duplicate triggers. Our team is aware of the issue and we're working with ActiveCampaign on a fix. I've added your email address as another affected member. That does a few things:
- Bring this to the attention of the integration developers
- Help track and prioritize fixes
- Allows us to notify you via email if/when this is fixed
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
I appreciate your patience and understanding.
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+14- Zapier Orchestrator & Solution Partner
Hi
For us to have full context, we will need to see screenshots with how your steps are outlined and configured.
⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
- Beginner
Here’s the trigger step: https://app.screencast.com/5f0vbppenXp9E
And here is the action step: https://app.screencast.com/O4g5rzpE31qqC
This is what it looks like in Google Sheets: https://app.screencast.com/rqcJWckinQeK0
Thank you in advance for the help.
+14- Zapier Orchestrator & Solution Partner
The Zap trigger will fire for NEW or UPDATED Contacts in ActiveCampaign.
You may want to add Zap step logic to find (else create) a row in GSheets, then another Zap step to update the row to prevent duplicates.
- Beginner
Hi Troy,
The things that is puzzling is that it was working before. So not sure why it’s suddenly putting multiple of the same data in the sheet or why I would have to have it find a contact in Active Campaign. Any idea why it would suddenly not work right when it was fine to begin with?
+6- Zapier Staff
- Answer
Hi
I’m jumping in to see if I can help!
I did some digging into this, and it seems like the issue you’re running into is a known bug with ActiveCampaign where there are duplicate triggers. Our team is aware of the issue and we're working with ActiveCampaign on a fix. I've added your email address as another affected member. That does a few things:
- Bring this to the attention of the integration developers
- Help track and prioritize fixes
- Allows us to notify you via email if/when this is fixed
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
I appreciate your patience and understanding.
- Beginner
I have an issue though in that because of all the multiple/duplicated entries, it’s using up our task usage. Who do I contact regarding this?
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