Hi @DougONM
Screenshots do not show the encountered error.
Help links for using Dropbox in Zaps: https://zapier.com/apps/dropbox/help
Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/
I’m getting the same issue.
It was working yesterday, nothings changed, and now it can’t see the file that’s in the folder.
Request Information
URL/Path:
https://api.dropboxapi.com/2/files/list_folder
Duration (milliseconds):
N/A
Data:
<unsupported format>
Response Information
URL/Path:
https://api.dropboxapi.com/2/files/list_folder
Content:
{ "entries": e { ".tag": "file", "name": "Kebo Boris-DX-16:10:2024-Report.pdf", "path_lower": "/bitrads reports automation/kebo boris-dx-16:10:2024-report.pdf", "path_display": "/Bitrads Reports AUTOMATION/Kebo Boris-DX-16:10:2024-Report.pdf", "id": "id:qxLoGxLuKukAAAAAAADd4Q", "client_modified": "2024-10-17T02:55:03Z", "server_modified": "2024-10-17T02:55:06Z", "rev": "624a35058c6e3107caeb6", "size": 924572, "is_downloadable": true, "content_hash": "f1b9f7f66a1ea13c03ff84871aeb5887cf2677062dde8e721a48f3ca3da185b5" } ], "cursor": "AAFYdftB5Ku-Er5dVaAPFp84OslrF7klrzNonjfhxYGB9VxGmHtW42Zlq42PrlF-7xp7PFlA1oXITvUL0_QEo2ByPuf6aP32E7M-FkkXVYhwS-K-g0XE2_XgGmBFtFeHU_7Fcjyw8U5wjEZdpokxSHG7Qvvogu6dgMDh9gEPMu05NrOMRJjTA_rfMyOIDiA3_s8W6WMHe0Z1EBu9wHnyHIuQLO05P3n5NjZYiEpoZRo_XBA8OegX_hcPzLPl8so6iweE5hYfr6lqdbSIjFhmE1iD", "has_more": false }
@Troy Tessalone - I’ve also not changed anything and now my dropbox files can’t be found. I think this needs escalating.
@SteveJ
You can open a ticket with Zapier Support: https://zapier.com/app/get-help
(I do not work for Zapier.)
Hi @DougONM and @SteveJ 
It sounds like you’re getting “File/folder not found” errors on different Dropbox actions (Upload File and File a File). I did come across few cases of that sort of error in the past for folks that had over 4000 files in the connected Dropbox account and I’m wondering if that could be the case here. Can you confirm whether you’ve got over 4000 files in the selected folder or connected Dropbox account?
Looking forward to hearing from you both on this!
Anyone get a fix for this? I'm getting the same
Hi there @HB2024,
I did some digging into our notes, and it seems like affected triggers, actions, and searches now include an optional but default-true "Include Sharing Link" field. This can be explicitly set to False to disable the generation of sharing links, and mitigate any issues caused by the hydrator. Like so:
(view larger)
Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!
Thank you will give that a try and update with details when we have had a few zaps pass through. Its strangely intermittent.
Hi @HB2024,
We just wanted to see how everything is going with your Zap. Did Ken’s recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
We're looking forward to your response.
Yes.. Disabling the sharing link has sorted the errors we were getting. Thank you.
Wow! Thank you for confirming that Ken’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.
