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Best answer

Does it matter if my task unenrolls someone who was never enrolled?

  • November 26, 2025
  • 4 replies
  • 33 views
C

I have a quick question, I’m pretty sure I am understanding it, but thought I’d double check so I don’t waste tasks.

So I have clients who enroll in a specific course (say Course A) in Thinkific, and then my Zap takes new enrollments for Course A and adds them to my email manager. That is one Zap at the moment.

I also have Course B, its like a “pre-course” to Course A, so once someone enrolls in Course A, the Zap removes them from Course B. It goes “Enrolled in Course A > add to email list for course A > remove from course B > remove from email list for course B” and that is a second Zap.

I do have some clients who only ever enroll in Course A and never in Course B though. I believe that I should be able to use just the second Zap, since it would enroll them in A, add them to the email list for A, and then since they were never in B, then nothing happens during the “unenroll” tasks.

Is that right?

Or would Zapier give an error for that? I realize it may still use up tasks for the 2 “unenroll” tasks, but if I can stop using the first zap entirely that would save me some tasks, as I believe they’re basically doubling up for each new enrollment.

Best answer by Sparsh from Automation Jinn

Hey ​@CRS,

There are many ways you can handle this scenario either by using Paths or error handling in Zapier. With Paths, the benefit will be it will be task efficient. Whether it throws an error, it depends on that particular action.

Here are helpful articles about Paths and Error Handling in Zapier-
https://help.zapier.com/hc/en-us/articles/8496288555917-Add-branching-logic-to-Zaps-with-Paths

https://help.zapier.com/hc/en-us/articles/22495436062605-Set-up-custom-error-handling

Hope it helps!

4 replies

Sparsh from Automation Jinn
Forum|alt.badge.img+6

Hey ​@CRS,

There are many ways you can handle this scenario either by using Paths or error handling in Zapier. With Paths, the benefit will be it will be task efficient. Whether it throws an error, it depends on that particular action.

Here are helpful articles about Paths and Error Handling in Zapier-
https://help.zapier.com/hc/en-us/articles/8496288555917-Add-branching-logic-to-Zaps-with-Paths

https://help.zapier.com/hc/en-us/articles/22495436062605-Set-up-custom-error-handling

Hope it helps!

https://zapier.com/partnerdirectory/automation-jinn | Zapier Silver Solution Partner| Automationjinn.com
SamB
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • December 1, 2025

Hi ​@CRS, welcome to the Community! 🎉

How are things going on this? Did Sparsh’s suggestion of using Paths and Error Handlers in the Zap help to point you in the right direction?

Please let us know whether you still need any help at all. Want to ensure you’re all set here 🙂

C
  • CRSBeginner
  • Author
  • Beginner
  • December 9, 2025

Okay I think I made it work, I used the Error Handler like Sparsh suggested with my current flow so that anyone who was in Course B (AKA a Success when removing them from Course B) would also remove them from the Course B Email List, and then anyone who wasn’t in Course B (AKA an Error in removing them from Course B) would send me a message, just so I could double check it worked. I’m hoping that I can just remove the Message Me action once I know its working, if anyone has insight on that. I didn’t see an action for “stop task” when I looked.

 

So the flow goes:

Client Registers for Course A > added to email list for Course A > Client is removed form Course B >

 - If Success (they were enrolled in B) > Then remove from email list for Course B.

 - If Error (they weren’t enrolled in B) > send me a message (or leave it without a task so it just stops?)

 

Thanks for the Help!

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • December 10, 2025

Glad to hear you got it working with those Error Handlers ​@CRS! 🙌

Hmm, there isn’t a “Stop task” type of action available. If you don’t want to carry out any actions if the client isn’t enrolled in B, then you might be better off switching to use a Filter. 🤔 That would allow the Zap to continue to attempt to remove them from Course B if they were previously enrolled. You may want to add a Search Users action (if there isn’t one in the Zap already) to see what courses they’re enrolled on they get the Filter to check whether Course B is listed.

Let me know if you give that a try and get stuck or opt to stick with the Error Handler approach!

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