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Answer

DocuSign trigger for 'Envelope Status = Completed' in DocuSign is not working despite successful tests

  • October 23, 2024
  • 4 replies
  • 243 views
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Hi,

I'm working with a DocuSign trigger in Zapier set to "When Envelope Status = Completed" to initiate further actions. It works perfectly during test runs in Zapier, but when I actually sign and complete a DocuSign envelope, the Zap never triggers.

The connection appears to be fine, and my account is set to poll DocuSign every minute.

Is there something I'm overlooking with this trigger?

Thanks in advance for any guidance!

 

Best answer by Troy Tessalone

@heather_k 

Scheduled Zap triggers depend on the app and the Zapier plan and can take from 1-15 minutes to fire.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 23, 2024

Hi @heather_k 

Help links for using DocuSign in Zaps: https://zapier.com/apps/docusign/help

 

Zap with Envelope sent or completed trigger not triggering/can't pull samples

You must have a paid Docusign plan to use this trigger

Any other potential restrictions with the DocuSign integration?

The Envelope sent or completed trigger only checks for new envelopes every 15 minutes.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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  • heather_k
  • Author
  • New
  • October 24, 2024

Thanks @Troy Tessalone . I was sorely misled by the Zapier sales consultant who told me this use case would trigger within maximum one minute! It did eventually run.

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Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Answer
  • October 24, 2024

@heather_k 

Scheduled Zap triggers depend on the app and the Zapier plan and can take from 1-15 minutes to fire.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
E
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • October 24, 2024

Thanks for letting us know @heather_k, glad to hear that it did run eventually. Sorry for any confusion caused by the Sales team and a big thank you to @Troy Tessalone for helping to clear things up! 🤗

I’ll get Troy’s latest reply marked as the best answer to better surface that information to others. If you have any more questions, do let us know. In the meantime, happy Zapping! ⚡

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