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Question

Docusign not populating text boxes from Zapier

  • January 8, 2025
  • 3 replies
  • 19 views

Hi the document im rquesting to be sent has all the correct text boxes in docusign and these are picked up by zapier however no matter what a write the docusign is sent empty.

I have tried uploading the document in different formats on docusign incase it was the issue i tried as doc, png and pdf and it always is empty.

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 8, 2025

Hi ​@pfhbos2 

Things to try:

 

Help links for using Docusign in Zaps: https://zapier.com/apps/docusign/integrations#help


  • Author
  • New
  • January 8, 2025

Hi,

Thank you for your reply

Even when i have set clear data labels and checked the roles the issue persists.

Would I be able to book me a session with you to fix it?


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 8, 2025

@pfhbos2 

To hire help, here is a Directory of Certified Zapier Experts: https://zapier.com/experts