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Answer

DocuSign error: Failed to create an envelope using document in DocuSign

  • December 13, 2023
  • 3 replies
  • 98 views
J

The app returns "Not logged in" when testing a step that should send an envelope. I have deleted and readded the App connection, turned the Zap off and on, etc. When testing the connection in Apps it comes back positive, only on testing the step in the Zap it returns this error. Any ideas?

Best answer by Jorgan Wencl

I tried recreating the Zap and it is now working fine.

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    3 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
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    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • December 13, 2023

    Hi @Jorgan Wencl 

    We would need to see screenshots with how your Zap steps are configured along with the encountered error.

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    J
    • Jorgan Wencl
    • Author
    • New
    • Answer
    • December 13, 2023

    I tried recreating the Zap and it is now working fine.

    ken.a
    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • December 14, 2023

    That’s great news @Jorgan Wencl! We’re glad to hear you were able to get it sorted!

    If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 😊

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