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Best answer

Dialpad - can you create a trigger from any call center?

  • 25 September 2023
  • 3 replies
  • 15 views
K
Userlevel 1

Hi community,

In Dialpad’s trigger, scope can only be “specific mainline”, “specific contact center”, and “specific department”. 

 

But we have 10+ contact center and the number keeps increasing. Is there way to trigger the Zap for any call from all contact centers so we don’t need to set up a zap for each contact center?

 

Thank you!

icon

Best answer by Troy Tessalone 25 September 2023, 16:28

View original

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @klarityIT 

Good question.

If possible, you’d likely have to explore using an advanced approach using Dialpad webhooks or the Dialpad API.

https://developers.dialpad.com/docs

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
K
Userlevel 1

Thanks! @Troy Tessalone 

 

ken.a
Userlevel 7
Badge +6

That’s awesome @klarityIT! Glad to hear Troy was able to point you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 😊

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