Deprecated Calendly app

Hi ​@ckonopaki 

Info: https://help.zapier.com/hc/en-us/articles/34438874719373-Action-required-for-Calendly-users

Thanks ​@Troy Tessalone . When I go into the Zap I don’t see anything indicating update (step #3). I tried turning off the Zap too and still nothing shows...

​@ckonopaki 

In the Zap step, it would look like this:

Check which Calendly Zap app version you are using here: https://zapier.com/app/connections

This is the only thing I’m seeing… When I turn it off/pause it, it looks the same too. Do I need to completely re-do the Zap? (which I really don’t want to have to do!)

​@ckonopaki 

Go into EDIT mode for the Zap.

There you can use the [CHANGE] button to change the Zap app/version for a step.

​@Troy Tessalone aha! Got it! Thank you for your help. 

What a disaster trying to update this. My body field is no longer displaying the correct information. Fail.

RE: 

Error summary
Required field "Body (HTML or Plain)" (body) is missing.

Why did the Body disappear. I didn’t remove it.

I follo

​@ckonopaki 

Go into EDIT mode for the Zap.

There you can use the [CHANGE] button to change the Zap app/version for a step.

 

I followed the steps here https://help.zapier.com/hc/en-us/articles/34438874719373-Action-required-for-Calendly-users But when I ran the test it failed. Now it’s not working at all. I tried to create a new one using the proper version and it’s a complete mess. It’s been so long since I set this up over 3 years ago and I’m completely lost. I need help please!

​@ChristaProOrganizer 

The Zap action steps likely need to be reconfigured because the data structure returned from the Calendly trigger step has changed.

If you are looking to hire help, check out the directory of Certified Zapier Experts: https://zapier.com/experts

​@Troy Tessalone ugh okay - I just booked a call with Doutomation for tomorrow morning - hopefully it doesn’t cost too much to re-set up.  so frustrating. Thanks for your response.

You need to update your Zaps to use the latest version of the Calendly app in Zapier before April 30, 2025, or they will stop working. Check Zapier’s documentation for migration steps.

Trying to do this now and having issues as well…. Here’s what I’m battling with on the ‘Connections’ page:

And on the Test page:

Hi ​@ckonopaki,

Before we dig deeper into this, could you please try changing the Webhook subscription scope field to the Organization scope?

I'll be keeping an eye out for your response!

i’m having the same problem, and i’m not finding a solution.

Hi ​@Joe Nicassio,

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please send a screenshot of the Calendly CONFIGURE section that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

I managed to figure this out but since doing the update we are having a lot of other issues. Information that should be in one row put in another.

IE: Row 1 is coming from data with Name A and Address A. Row 2 is coming from data with Name B and Address B. But instead we are getting Row 1 with Name A and Address B, and Row 2 with Name B and Address A. Everyting is all mixed up.

Hi ​@ckonopaki,

After a recent update, data from different rows appears to be getting mixed up. To resolve this, first review their Zap setup to ensure the data distribution process is still correctly configured, as the update may have affected how Zaps interpret input data. If everything appears in order, the issue may lie in the data source itself, requiring an examination of any changes in formatting or data delivery to Zapier. If the problem persists despite these checks, further details about the specific Zap and involved applications will aid in a more thorough investigation. Recognizing the importance of correctly organized data, the Zapier support team is committed to quickly resolving the issue.

I hope this helps. Let us know if you have any other concerns. Thank you.

Has anyone had success with the changeover?  I updated to the newest Calendly version but all my Zaps have stopped working.  No errors when testing but the tests are using Calendly appointments from 2017. When I refresh it uses the same appointment from 2017

Follow up - the zaps reset to User and I didn’t notice.  Switched to Organization and we are back running. 

Hi ​@MNTwins,

That’s awesome! We’re glad to hear that switching to the Organization option solved the issue here.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗