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Hi there - new to Zapier and following some instruction to set up my first Zap. I have gotten to the adding Date/Time in Formatter. When I select Date/Time and then Transform - Format > there is nothing that shows up underneath. No Input / To Format / Timezone / etc. 

Is there something I am not doing correctly. 

 

Hi ​@tbloom 

Try these tips:

  • Refresh the Zap
  • Click the button oRefresh Fields]

 

 

Thanks for the quick response - unfortunately no change. Tried a few times. 

​@tbloom 

Try a different browser.

Try a different device.

I’ve seen a few other recent similar incidents.

 

You can open a ticket with Zapier Support: https://zapier.com/app/get-help

Thanks - will do. Appreciate it. 

Hi ​@tbloom,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Hi there - thanks for the follow up. I ended up switching machines, which solved the issue and I was able to input all the information required to complete the step. Unsure why it wasn’t showing on my one laptop but fixed now. Thanks again. 

Tim

Hi ​@tbloom,

 

Glad to hear switching machines resolved the issue! Device-specific settings can sometimes cause unexpected behavior. If similar problems arise in the future, try clearing your browser cache and cookies, checking browser compatibility, disabling extensions, ensuring a stable network connection, or rebooting your device.

Feel free to ask if you need further help or have additional questions. We're here to assist you.

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