I am trying to connect Apollo with Zoho CRM to create or update a new contact. Yesterday I was getting the error message relating to the phone field. (the first 2 screenshots relate to this error). I added the Formatter by Zapier to the Zap as suggested in the troubleshoot, see the flow in the screenshots. Now I am still getting the error message ‘Failed to create a module entry in Zoho CRM
Unable to upsert entry in module: Contacts. Error : invalid data”
However, I am not getting any explanation as to why, and I am unsure why or how I can stop this from happening. Both Apollo and Zoho CRM are connected, all the required fields for contacts within the CRM are being populated by the Zap. Any advice, please?
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/b5192bd9-7c24-419f-8877-d4ca4028429f.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/7ce58a4b-aaf4-4834-a8ef-22e2ab9833e7.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/a9876a5b-3085-4da1-9533-55e245329088.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/485e86f8-21f7-4e23-9efc-2785254d1e45.jpg)