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Answer

ConvertKit Authentication Process

  • October 24, 2024
  • 7 replies
  • 101 views
C

I’m trying to publish a basic zap (when a new contact is added to ConvertKit, also add to SendFox list). Everything is working and all tests are resolving as expected, but when I publish I immediately get an email saying that the zap could not be turned on because: “

Step 1 - New Subscriber in ConvertKit

The API Secret you supplied is invalid. Try to reauthorize”

I’ve checked the API Secret and even deleted the connection (in Zapier) to reauthenticate the whole account, but continue to get this error. 

 

Has anyone else run into this? Or have ideas of how I can fix it? I appreciate any and all help! 🙏🏻

Best answer by Troy Tessalone

@cbr3scia 

The previously shared help links indicate you need a ConvertKit paid plan to use ConvertKit with Zapier: https://zapier.com/apps/convertkit/help

 

Do I need a paid ConvertKit account to use ConvertKit with Zapier?

You need a paid ConvertKit plan to access your ConvertKit API keys.
Learn more about using ConvertKit with Zapier.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 24, 2024

Hi @cbr3scia 

Help links for using ConvertKit in Zaps: https://zapier.com/apps/convertkit/help

Try this tip:

 

Do I need a paid ConvertKit account to use ConvertKit with Zapier?

You need a paid ConvertKit plan to access your ConvertKit API keys.
Learn more about using ConvertKit with Zapier.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
C
  • cbr3scia
  • Author
  • New
  • October 24, 2024

Thanks, Troy. 

I’m willing to give the private browser window a try, but am still baffled. I’m not getting an authentication error at any point while setting up the zap or (re)setting up a connection to CK. All tests pass. I only get an error when I try to publish the zap itself. 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 24, 2024

@cbr3scia 

Do you have a ConvertKit paid plan?

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
C
  • cbr3scia
  • Author
  • New
  • October 24, 2024

I’m currently signed up for their free tier, but plan to upgrade soon. I’m hoping to launch my newsletter in Nov.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Answer
  • October 24, 2024

@cbr3scia 

The previously shared help links indicate you need a ConvertKit paid plan to use ConvertKit with Zapier: https://zapier.com/apps/convertkit/help

 

Do I need a paid ConvertKit account to use ConvertKit with Zapier?

You need a paid ConvertKit plan to access your ConvertKit API keys.
Learn more about using ConvertKit with Zapier.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
ken.a
C
C
  • cbr3scia
  • Author
  • New
  • October 25, 2024

That would explain it! I wish the errors were more clear (since it passes the authentication tests during the zap build), but I appreciate the help and feedback. 

ken.a
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • October 29, 2024

That’s awesome @cbr3scia! A huge thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

 

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