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Conditional Paths not working - No values sent from Airtable

  • September 1, 2021
  • 6 replies
  • 78 views

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As there is no updates coming out, I created a new post as this is a separate issue. Conditional Paths are not working when the variant being searched is being sent from Airtable.

 

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6 replies

Troy Tessalone
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  • Zapier Expert
  • 30830 replies
  • September 1, 2021

Hi @Buttonjer 

Perhaps you can post screenshots about how your Zap step is configured and describe a specific example to troubleshoot, thanks.


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  • Author
  • Beginner
  • 39 replies
  • September 1, 2021

Sure, here you go - using the same data as the test data to what actually happened with that data when the zap ran:

 

The test shows as working, now that exact same data when the zap ran:

 


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  • Author
  • Beginner
  • 39 replies
  • September 1, 2021

This happens across all zaps that use conditional paths, zaps that have been working fine for the last 12+ months.

 


Troy Tessalone
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  • Zapier Expert
  • 30830 replies
  • September 1, 2021

@Buttonjer 

Unfortunately, it looks to be related to the same known issue with Airtable Zap trigger data, and we’re at the mercy or awaiting a fix.

 

A possible workaround would be to reconfigure the Zaps, as such…

Make the Zap trigger a Webhook.

Use Airtable Automations to send data to a Zap Webhook per the article below.

Make Step 2 of the Zap an Airtable Find Record action.

Then map the data from Step 2 to subsequent Zap action steps.

 

NOTE: I suggest cloning the Zaps so you have backups for when the issue is resolved.


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  • Author
  • Beginner
  • 39 replies
  • September 1, 2021

By way of update on my end - I have just had two zaps go through. Which i the first time I have seen one succeed in the last 20 hours - so that is a positive. Well I am taking it as a positive step forward!

 

They were both using conditional paths also.


Troy Tessalone
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  • Zapier Expert
  • 30830 replies
  • September 1, 2021

@Buttonjer 

Be aware there is a current incident related to Filters, which Paths use: https://status.zapier.com/#incidents-list